Local Pick-Up Policy: We are now offering local parking lot pick-ups at our facility.Please call ahead to make arrangements with our staff, after you have placed your order. Thank You for your understanding and patience regarding this policy.
Payment Methods: Heartbeat City accepts MasterCard, Visa, Discover, American Express, checks, money orders, bank wire transfers, and cash. Please have your credit card and security code ready when placing your order. When paying by check, all funds must clear our bank before shipment.
Sales Tax: Heartbeat City does not collect sales tax for any state other than Michigan with the exception of eBay sales to certain states that require sales tax for internet purchases on eBay only. Michigan residents and customers purchasing parts and products at our retail facility are responsible Michigan’s sales tax. The current sales tax rate is 6%. Michigan sales tax will apply to Michigan residents for all internet sales including eBay purchases.
Sales Tax Exemptions: Any Michigan businesses claiming a sales taxes exemption must furnish us with a current valid resale certificate and appropriate documents from the State of Michigan. You are responsible for having the proper documentation submitted prior to placing your order. Sale tax exempt certificates must be signed in person by the business owner.
eBay Purchases, WHY NOT TO BUY ON EBAY: Heartbeat City cannot stress enough that purchasing from us on eBay is not in your best interest. We as a seller pay eBay and Pay Pal a combined 14-16% seller and Pay Pal fees on most of the parts sold on eBay. Due to those fees, our parts are listed at approximately 15% higher on eBay than on our own site www.heartbeatcitycamaro.com. Additionally you won’t receive any of our sale prices or discounts of any kind thru eBay. Lastly, and this is a big one, If you reside in one of the states like California for example, eBay and other online retailers who do business in California are required by law to collect their sales tax rate as the time of sale. This is above and beyond all the other costs.
John Doe a California resident purchases a part on www.heartbeatcitycamaro.com for 100.00 less 20% during one of our sales promotions which results in the price of 80.00 plus shipping. Invoice total 80.00 plus shipping John Doe a California resident purchases a part from Heartbeat City on eBay and pays 115.00 (15% added to the price for eBay seller fees. Then on top of that pays eBay 11.35 for the California sales tax, Invoice total is 125.35. This results in a difference of the California resident paying 46.35 more for a 100.00 part.
Returns & Policies: If you need to return a part for a refund, part exchange, or store credit, please contact customer service for a return authorization number and further instructions. Heartbeat City will not accept returned goods without prior authorization. The customer is responsible for shipping costs incurred on all returned parts. All literature, printed or reading materials, stencil kits, stripe kits, electrical parts, gauges, wiring harnesses, switches, etc. are non-returnable. If any product is modified, altered, painted, installed or disassembled in any way without Heartbeat City’s expressed written permission, the item is non-returnable. Heartbeat City recommends professional installation of all parts. Any item which has been altered, painted, installed or deemed non-resalable by Heartbeat City will be returned to the customer at the customer’s expense.
Under no circumstances will Heartbeat City be responsible or liable for labor or fees associated with the installation, removal, modification, painting, or repair of any product. Heartbeat City is not responsible for any damage or discoloration incurred in the use of chemical products including, but not limited to, cleaners, waxes, polishes, and or paint products.
Restocking Fees: All parts or products returned for a store credit will not incur a restocking fee. All parts or products returned that were paid for with a credit card are subject to a 20% restocking fee. All parts or products returned that were paid for by PayPal are subject to a 20% restocking fee.
Shortages: Please inspect the contents of your package(s) to insure that all parts ordered were received. If you are missing any item(s) please be sure to check for back orders indicated on your invoice before calling our customer service department. If a shortage has occurred, please contact our customer service department within 24 hours of delivery to insure a proper resolution. Heartbeat City will assume no responsibility after this period of time.
Damage Claims: Heartbeat City will package your items with the utmost care. In the rare event you have a damage claim we ask that you notify us within 24 hours of receipt of the damaged items. If you receive a package, and the package appears to have suffered any damage, please open your package in the presence of the delivery person. After careful inspection, if you find any parts damaged, please contact a Heartbeat City customer service representative at once. Heartbeat City will ship you a replacement part upon receipt and inspection of the merchandise and the completion of the damage claims process if necessary.
Damage Claim Procedures: Please contact our customer service department within 24 hours. After inspection of the damaged goods, we will issue a damage call tag through our shipping carrier. The carrier will pick up the damaged merchandise at your address and return the damaged items to us. This process will eliminate inconvenience and expense to you our customer. Our customer service department will send you a replacement part after the product has been returned to Heartbeat City from the shipping carrier.
Customer Feedback & Suggestions: Heartbeat City welcomes anyone to contact us if they find any mistakes, errors, misrepresentations, or anything else that appears to show incorrect information. We strive to keep the most transparent and honest Camaro parts offerings anywhere.
Parts and Product Availability: Heartbeat City reserves the right to discontinue parts, products, and services at any time for any reason without notice.
Pricing: Heartbeat City strives to offer the very finest quality parts and products at the very best prices. Due to current market conditions, the costs associated with raw materials, and the manufacturing process; we reserve the right to adjust or change prices without notice.
Part Identification: Heartbeat City identifies the passenger side of the car as RH or right hand and the driver’s side of the car as the LH or left hand. Both sides are determined by sitting in the driver seat facing forward.
Website Errors & Corrections: Heartbeat City reserves the right to cancel or correct orders where the price or description was displayed in error. You will be notified at once if a situation arises from an description, price or photographic error and or omission.
Trademarks & Copyright: Heartbeat City LLC and the Heartbeat City web store are copyrighted. No part of this website including text, photos, or illustrations may be reproduced without the prior written permission of Heartbeat City LLC. The following symbols: GM, Chevrolet, Camaro, Z-28, Cross ram, Harrison Radiator, the GM Restoration Parts emblem and associated trademarks and emblems are registered trademarks of General Motors.